New Hope Fertility Centre (NHFC), a global leader in human reproductive medicine in the US, implemented Hiver, a customer service solution for teams, to improve patient interaction and internal collaboration between teams. With Hiver, NHFC now provides 2x faster service over email and saves over 600 hours a month. At NHFC, email serves as an important communication channel between the various teams and the patients. The nursing lab and billing departments interact with patients primarily via email – be it for providing medical instructions, giving the lab results, sending invoices,…
Read MoreNew Hope Fertility Centre Provides 2x Faster Customer Support with Hiver
